Email automation that clears the inbox flood
Turn a shared inbox into an automated workflow — AI classifies, drafts responses, extracts data and routes email to the right team or system, with approval where it matters.
What this means for your business
Shared inboxes — support@, orders@, info@, ap@ — are where work quietly piles up. Someone reads each email, figures out what it is, copies data into a system, drafts a reply and routes it onward. At volume, it is a full-time job that scales badly.
AI email automation turns that inbox into a workflow. It classifies each message by intent, extracts the data that matters, drafts an accurate response and either sends it or routes the email to the right team or system — escalating anything sensitive or low-confidence.
We build it as a production system grounded in your real content and rules, with approval gates where the stakes are high. The outcome is a shared inbox that stays at zero, faster response times and hours of triage handed back to your team.
What we build
Intent classification
Reads each inbound email and classifies it by type so it routes correctly.
Data extraction
Pulls order numbers, amounts and details from email bodies and attachments.
Drafted responses
Generates accurate, on-brand replies grounded in your real content.
Smart routing
Sends each email and its data to the right team, system or workflow.
Approval gates
Holds sensitive or low-confidence emails for a human to approve before sending.
Inbox analytics
Surfaces volume, response time and recurring topics so you can act on trends.
Implementation details
| Capability Parameter | System Specification |
|---|---|
| Inputs | Shared inboxes and individual mailboxes, including attachments with OCR |
| Actions | Classify, extract, draft, send or route, escalate |
| Grounding | Responses grounded in your content and rules with abstention |
| Integrations | Gmail/Outlook, helpdesk, CRM, ERP and downstream systems |
| Guardrails | Approval gates on sensitive or low-confidence emails |
| Typical budget | ₹20L–₹40L / $20k–$50k per workflow |