Cancellation & Refund Policy

For larger projects, the amount you pay online is a booking deposit that reserves your delivery slot and is credited in full toward your project. It is not an additional charge.

If you cancel before your discovery call or before any work has begun, your booking deposit is fully refundable. Email support@grahai.com with your order reference and we'll process the refund.

If, after the discovery call, we determine we cannot deliver the agreed scope — or you and we cannot agree on a final scope — you receive a full refund of any amount paid, less only work already performed at your request (if any).

Once a project is underway against a confirmed scope, amounts covering work already completed or in progress are non-refundable, because that work has been performed for you. Any unused, prepaid balance for milestones not yet started is refundable on cancellation. Specific terms are set out in your engagement agreement.

For smaller fixed-scope packages paid in full, you may cancel for a full refund before delivery work begins. Once delivery has started, refunds are pro-rated for work not yet performed.

• Email support@grahai.com with the email used at checkout and your order/payment reference.
• Approved refunds are issued to your original payment method via Razorpay, typically within 5–7 business days (your bank may take a little longer to reflect it).

If anything is unclear, email us before paying and we'll walk you through it. We'd always rather get the scope right up front than process a refund later.